At PJ Art Company, we try to provide outstanding customer service and support to our customers. We don't just sell artist supplies to you, we provide service to you as well, both before and after you buy from us. Not only do we provide top quality art and painting supplies to you, but we also provide valuable information on artist supplies. This is why we have earned a reputation for excellence in both our product selections and in our level of customer service.

Click here for Freight, Shipping and Return Policy

PRICING POLICY
Some of our competitors overprice their items on a daily basis so they can have the occasional 40% or 50% off sale, giving the impression that they are giving you a deal. But what they are really giving you are overpriced items on a daily basis. We do not do that. We make our everyday prices as low as we can, so that you always get a good deal. We also pass on the savings to you when our suppliers give us a special deal on an item. This pricing policy is part of our overall customer service policy.

PERSONALIZED SERVICE
We process orders daily, Monday through Saturday (closed Sunday). We monitor orders seven days a week. Click here to see our store hours, and to check our calendar for special events or closings.

You may contact Customer Service at 1-866-752-7826 or 631-676-7043, if you have any questions about your order, or our products. You can also Email Us, with your questions, or send mail to:
PJ Art Co.
1950 Middle Country Rd.
Centereach, NY 11720

SPECIAL ORDERS
We can order items for you that we do not stock. You must contact us directly to at 1-866-752-7826 or 631-676-7043, to do this. For special orders, we will charge your credit card (in order to verify that the funds are available), at the time that we order the items. Once these items have been shipped, either to us or to you, you may incur charges if you cancel your order. If, for any reason we cannot obtain the items from our supplier, we will issue a credit on your credit card, for the charges that we had billed to you. SPECIAL ORDERS ARE NOT RETURNABLE.

PAYMENT METHODS
Payment is accepted on our website, thru PayPal Services. If you choose to order by phone, we accept MasterCard, Visa, and American Express. The credit card must be issued in the United States by a US Bank.

RETURN POLICY

To return an item for refund: 1)You must have a copy of your receipt or online order.
2)You must return the item within 15 days of purchase. If the item was shipped to you, you must ship it back to us within 15 days of receipt of the item.
3) The item must be in its original packaging, and must be in sellable condition. If the item is not in sellable condition, you will not receive a refund.

For orders that were shipped to you, you are responsible for freight charges for returning the item. We will not accept an item for return if it is sent to us freight due. We do not refund any shipping charges that you paid on the original order. We deduct the PayPal fee (usually between 3% and 3.6%), and any freight charges that we inccurred, from the refund amount. If the item was shipped to you directly from our manufacturer, there may be a 25% (calculated by using the sale price of the item) re-stocking charge.

DAMAGED ITEMS
If you receive a damaged item, you can E-mail Us, or call us toll free at 1-866-752-7826, within 24 hours of receipt. We will replace the item at no charge to you. If you want a refund and not a replacement, the return item rules stated above, will apply.

WARRANTY
Most products are covered under a specific warranty policy issued by the manufacturer (see the packaging and/or documentation for the product you have purchased). However, although there will be some circumstances where you MUST go through the manufacturer, we will usually replace any damaged items as long as you return them to us. We will then deal with the manufacturer directly. For more details contact Customer Service.

WEBSITE PRICING
While we are careful on our site, we can occasionally make an error and put an incorrect price on our site. If you make a purchase based on this incorrect price, and we can in any way honor the price, we will. If the price that we display is in such error that it is impossible for us to honor the price, we will immediately send you a check to refund your purchase in full. Also, due to a volatile market, costs have been changing rapidly. Therefore, our prices can change at any time. An item that you look at on our site today may have a different price tomorrow. However, once you have placed an order, we will honor the price that you have paid (except as outlined above), and not increase the price to reflect our new cost.